Shipping policy

We ship door-to-door using reliable courier partners to ensure your order arrives safely and efficiently.

Processing Time

  • Orders are processed within 2–5 business days.

  • Orders placed after 3 PM are processed the next business day.

  • During peak seasons or holidays, processing may take a bit longer.

  • For updates, contact us at info@topsideclimbing.com.

Shipping Options & Rates

  • Western Cape

    • Standard (2–3 business days): R90

  • Other Provinces

    • Standard (3–5 business days): R110

  • Outlying Areas

    • Standard (4–5 business days): R110

Free Shipping on orders over R500

Order Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number and link.

Delivery Estimates
Delivery estimates start from the date of shipment (not order placement). While we aim to meet these timelines, occasional delays may occur due to weather or courier issues.

Lost or Delayed Parcels

  • Check your tracking details first.

  • If delays persist, contact us at info@topsideclimbing.com and we'll assist you promptly.